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Terms and conditions

TERMS AND CONDITIONS

The terms and conditions described below are an integral part of any agreement, oral or written, between Asian Moonlight Travel and a physical client or legal person (referred to as “the Customer”).

In the absence of another agreement/contract between Asian Moonlight Travel and the Customer, agreement/contract between Asian Moonlight Travel and the Customer is fully governed by these Terms and Conditions, which is the commitment to purchase tour services.

1. Reservation & Payment

Any confirmation should be sent to Asian Moonlight Travel by email/text.

You will be required to pay a deposit when booking with Asian Moonlight Travel. The deposit will be 30 - 50% of total cost. All deposits are non-refundable. Final payment is required no later than 30 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

2. Payment method

Quotes are in US dollars. Asian Moonlight Travel accepts settlement in the currency of the Customer’s choice: US dollars or Vietnam dongs. We will apply the current exchange rate on the day of the transaction by taking reference to the exchange rate of Vietcombank.

The Customer can choose the following payment methods:

  • Bank Transfer.
  • Secured online payment: The Customer can pay by credit card via a secure online payment system (3.5% service fee is applied to Visa/Master cards; 4% service fee is applied to AMEX cards)
  • Cash: The cash payment is made at Asian Moonlight Travel office or with persons designated.

3. Cancelation or Modification of the trip by the Customer

    • Modification

Any changes in the travel program by the Customer must be informed to Asian Moonlight Travel at least two weeks before the commencement of travel.

Changing the program during the trip is possible, subject to the availability of services requested. In all cases, the Customer must support surcharges due to the changes he/she wished to achieve visits outside the program.

    • Cancellation

In the event of a cancellation, Asian Moonlight Travel will refund any payment made, subject to the application of a cancellation fee. The cancellation fee will be applied according to the following schedule:

  • 90 days or more prior to the arrival date: No cancellation charge. We guarantee a 100% refund, plus any airfare cancellation fees as per the airline’s policy, if applicable.
  • 79 to 30 days prior to the arrival date: 10% cancellation charge, plus any airfare cancellation fees as per the airline’s policy, if applicable.
  • 29 to 8 days prior to the arrival date: 40 - 50% cancellation charge, plus any airfare cancellation fees as per the airline’s policy, if applicable.
  • 7 days or less prior to the arrival date: 100% cancellation charge.
  • No show: 100% cancellation charge.

Once the trip has commenced, Asian Moonlight Travel is unable to refund any amount for unused services resulting from early departure, late arrival, or missed days on tours. Your understanding of these terms is appreciated. If you have any questions or concerns, please do not hesitate to contact us.

4. Cancellation or modification of the trip by the Organizer

Asian Moonlight Travel reserves the right to modify or cancel the trip, in whole or in part, upon the occurrence of force majeure or unpredictable events (ex. health, political, natural disasters, air transport, etc.), making travel impossible or dangerous for travellers.

In all cases of cancellation, those registered travel program will be refunded but not be entitled to any other compensation.

5. Insurance & Assistance

Asian Moonlight Travel does not offer Insurance and Assistance services. We strongly advise all participants in trips organized by Asian Moonlight Travel to secure travel insurance coverage from their respective home countries. Asian Moonlight Travel reserves the right to request a certificate of insurance and assistance from the Customer if necessary.

Asian Moonlight Travel is dedicated to offering comprehensive assistance to our customers in the event of occurrences covered by insurance. This includes facilitating the completion of formalities with both competent authorities and the insurer to ensure a seamless process.

6. Responsibilities

Asian Moonlight Travel is dedicated to providing the customer with all the services outlined in the travel program.

Asian Moonlight Travel shall not be held responsible for any loss, injury, or damage to persons or property arising from climatic conditions, sea-related incidents, fires, machinery or equipment breakdowns, acts of government or other authorities, declared or undeclared wars, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions, or conditions beyond Asian Moonlight Travel's control. Neither Asian Moonlight Travel nor any of its affiliates or subsidiaries will assume liability for any additional expenses or liabilities incurred by tour members as a result of the aforementioned causes.

During the course of the trip, the Customer must observe the rules announced by the guide or by the responsible service provider. These rules are designed to ensure the smooth running of the program and also the safety rules.

Asian Moonlight Travel acts as an intermediary between the customer and various service providers such as aircraft, hotels, transport operators, restaurants, boats, etc. While Asian Moonlight Travel is committed to doing its utmost to satisfy the customer, it should be noted that it cannot be equated with the individual service providers. Each service provider retains its own responsibility in any circumstance.

Several circuits may involve activities that demand special attention, such as loading and unloading, hill climbing, exploring caves, etc. While our guides are available to assist and provide advice to customers during these activities, it is important to note that the risks associated with these activities remain the responsibility of the customers themselves.

7. Complaints and Claims

If you encounter any dissatisfaction with the services provided by Asian Moonlight Travel, we kindly request that you promptly notify your local tour guide or your travel consultant. This immediate communication will help us address and rectify any issues to prevent the recurrence of similar problems during your trip.

In the event of a complaint or a claim for compensation, we require you to inform us in writing via email, regular mail, or facsimile within 15 days from the conclusion of your tour. It is essential to attach relevant receipts and substantiating evidence to support your claim. Please be advised that Asian Moonlight Travel will not be held liable for any claims submitted later than 15 days after the completion of your tour. Your timely communication allows us to swiftly and effectively address any concerns you may have.